Shipping policy
Processing Time
All orders are processed within 1-2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Free Shipping
Quema is proud to offer free standard shipping (3-5 business days) on all orders, with expedited shipping (1-2 business days) available for an additional cost.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Quema is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
Currently, for consumers we ship to the United States. We provide wholesale options for international vendors and resellers. Wholesalers and international vendors should send us a message through our contact us page here.
Changes to Our Shipping Policy
We reserve the right to change this shipping policy at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the shipping policy on each occasion you use this website.
Contact Us
If you have any questions or concerns about our shipping policy, please send us a message through our contact us page here.