Refund policy

We're here to help

We're committed to providing our customers with the best products and shopping experience. If you're not completely satisfied with your Quema Supplements, we're here to help.

Non-Returnable Items

Due to the hygienic and consumable nature of our products, we cannot accept returns once they have been opened or used. Even if the product is unopened, once it leaves our control, it may become compromised and potentially unsafe for other customers. Refunds will not be granted without sufficient proof of a valid issue.

Incorrect Address

Customers are responsible for providing accurate shipping information. We do not offer refunds or replacements for orders delivered to incorrect addresses supplied by the customer.

Return Process

If you receive a defective product, one damaged during shipping, or an incorrect item, please contact our customer service team within 7 days of receiving your order. To process your return, provide your order number, a detailed description of the issue, and relevant photos as proof.

Refunds

Approved refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account, depending on your card issuer's policies.

Subscription Cancellations

We do not accept returns or provide refunds if you cancel your subscription on the same day it renews and the renewal has already been processed.

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